University purchasing cards may not be used with personal Amazon accounts. PCard holders that wish to purchase from Amazon must create and utilize a UNT System Amazon Business Prime account. All orders must be shipped to an official UNT address, unless an exception has been obtained. UNT System Amazon Business Prime should be used for official university business only.
Getting Started with UNT System Amazon Business Prime
Login: UNT System Amazon Business Prime (SSO)
NEW! Get electronic receipts sent to Concur automatically
Customer Support
See below for quick resolutions to frequently asked questions as well as contact information for a variety of support resources.
Contact Business Customer Support : CLICK HERE
- Provides end users the option to call, email, or live chat. Please use this method of contact for anything relating to an order, transaction, charge, or shipment
Call Business Customer Support:
Cancel an Individual Prime Membership:
- Your Account > Manage My Prime Membership > End Membership
- The end user must follow the steps to receive a pro rated refund
Request a Tax Exemption Refund:
- Your Orders > Locate Order > Contact Seller > Request refund through email
- Additional tax queries can be emailed to tax exempt@amazon.com
Vendor Hold Search: Vendor Hold status checks are still required on any transaction over $500, including Amazon. Ensure you are checking the status of the 'Sold by" merchant if purchasing through Amazon.
Other:
Contact: pcard@untsystem.edu