Collegiate Travel Planners (CTP)

Collegiate Travel Planners (CTP) is the UNT System’s preferred travel agency. Concur is the online booking tool that employees can utilize for booking travel arrangements.

Utilizing CTP when making travel arrangements alleviates paperwork required to pay for travel, increases the level of customer service offered to travelers, provides duty of care for the Traveler and provides travel reporting for the University. CTP’s 24/7 customer service gives UNT System travelers peace of mind that is expected from any travel agency. Additionally, CTP’s after-hours service ensures faculty and staff will never be left stranded in a travel emergency or while on the road.

How can employees use CTP?

• With an approved Concur Request, directly book University business travel for themselves online through Concur or directly with an agent over the phone
• As a travel assistant, book University business travel for another employee online through Concur or directly with an agent over the phone with an approved Concur Request
• Book University business travel for students or other non-employee guests of the University online through Concur or directly with an agent over the phone
• Arrange and book group travel. Contact unt@ctp-travel.com

FAQ

How do I book travel for another employee 

• Before booking any travel, a Concur Request must be completed and fully approved.
• An employee can be set up as a travel assistant, located in profile settings options. Click here for a quick how-to on setting up a travel assistant
• To book travel for another employee as their proxy, click on profile in the top right -> choose ‘act as another user’ -> type the employee’s last name in the search box -> click on the name
• Be sure to log out as that employee’s delegate when travel is completed and prior to starting another travel request
• Click here for a quick how-to on logging in as a travel assistant

My profile is incorrect or has not been updated since my position change 

• Ensure all of your profile information is up to date and complete in my.untsystem.edu
• Ensure that your current UNT email address is listed in your profile. Set your preferred email at ams.untsystem.edu
• Contact the Travel Office at 940-369-5757 or via email at travel@untsystem.edu

What does this error message mean 
I need to cancel a flight

• Contact the CTP free online assistance at 877-727-5188

I found a flight on another travel site but cannot find it in Concur 

• Contact the CTP free online assistance at 877-727-5188 – they can assist in finding the flight for you or explain why it is not available

I found a flight on another travel site but is more expensive in Concur 

• Contact the Concur free online assistance at 877-727-5188 – they can attempt to match the price you are finding

Resources

• Log in - untsystem.edu/concur
• CTP Online Assistance (free) 877-727-5188 – All technical questions, navigating Concur booking tool, error messages
• Full Service Agent 855-201-6754 or 210-293-8601 – Book travel with an agent (see fee list)
• After Hours – 800-358-1409 (see fee list)
• Travel Training Resources
• UNT System Learning : SAP Concur - Request, Travel & Expense (5 course, self paced program) - This Program is designed to provide an in depth look at SAP Concur, it's features & capabilities, and how it is being leveraged by the UNT System to improve business processes.
• Other non-technical questions with the Concur Booking module & CTP – email travel@untsystem.edu or call 940-369-5757
• Concur Resources

Approval process

• Before booking any travel, a Concur Request must be completed and fully approved.
• For non-employee guest booking
  • contact the travel department travel@untsystem.edu

CTP Fees

CTP After hours information & service fees

• **PLEASE NOTE – the after-hours services are for emergencies only. These expenses will need to be paid for by the employee at that time and will be reimbursed after the fact.
• Call 800-358-1409