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Corporate Travel Planners (CTP)

Corporate Travel Planners (CTP) is the UNT System’s preferred travel agency. Concur is the online booking tool that employees can utilize for booking travel arrangements.

Utilizing CTP when making travel arrangements alleviates paperwork required to pay for travel, increases the level of customer service offered to travelers, provides duty of care for the Traveler and provides travel reporting for the University. CTP’s 24/7 customer service gives UNT System travelers peace of mind that is expected from any travel agency. Additionally, CTP’s after-hours service ensures faculty and staff will never be left stranded in a travel emergency or while on the road.

How can employees use CTP?

  • With an approved Concur Request, directly book University business travel for themselves online through Concur or directly with an agent over the phone
  • As a travel assistant, book University business travel for another employee online through Concur or directly with an agent over the phone with an approved Concur Request
  • Book University business travel for students or other non-employee guests of the University online through Concur or directly with an agent over the phone
  • Arrange and book group travel. Contact unt@ctp-travel.com

FAQ

How do I book travel for another employee 
My profile is incorrect or has not been updated since my position change 
  • Ensure all of your profile information is up to date and complete in my.untsystem.edu
  • Ensure that your current UNT email address is listed in your profile. Set your preferred email at ams.untsystem.edu
  • Contact the Travel Office at 940-369-5757 or via email at travel@untsystem.edu
What does this error message mean 
I need to cancel a flight
  • Contact the Concur free online assistance at 877-727-5188
I found a flight on another travel site but cannot find it in Concur 
  • Contact the Concur free online assistance at 877-727-5188 – they can assist in finding the flight for you or explain why it is not available
I found a flight on another travel site but is more expensive in Concur 
  • Contact the Concur free online assistance at 877-727-5188 – they can attempt to match the price you are finding

Resources

  • Log in - untsystem.edu/concur
  • Concur Online Assistance (free) 877-727-5188 – All technical questions, navigating Concur, error messages
  • Full Service Agent 855-201-6754 or 210-293-8601 – Book travel with an agent (see fee list)
  • After Hours – 800-358-1409 (see fee list)
  • Travel Training Resources
  • UNT World Learning : SAP Concur - Request, Travel & Expense (5 course, self paced program) - This Program is designed to provide an in depth look at SAP Concur, it's features & capabilities, and how it is being leveraged by the UNT World to improve business processes.
  • Other non-technical questions with the Concur Booking module & CTP – email travel@untsystem.edu or call 940-369-5757
  • Concur Resources

Approval process

  • Before booking any travel, a Concur Request must be completed and fully approved.
  • For non-employee guest booking

CTP Fees

Concur Online
Booking Reservations

Domestic Cost Per Transaction

International Cost Per Transaction

 Car and/or hotel reservation only

$5.00

$5.00

Airline reservation with or without car and/or hotel reservation

$5.00

$5.00

Direct Connect air reservation with or without car and/or hotel reservation

$8.00

$8.00

Airline exchange

$5.00

$5.00

Airline, car and/or hotel reservation void or cancellation

$0.00

$0.00

Rail reservation only

$5.00

$5.00

 

Full Service Travel Agent Assisted Reservations

(7:00 AM to 7:00 PM, M-F excluding holidays)

Domestic
Cost Per Transaction

International Cost Per Transaction

Airline reservation with or without car and/or hotel reservation

$19.80

$27.00

Airline exchange

$19.80

$25.00

Airline, car and/or hotel reservation void or cancellation

$0.00

$0.00

Rail reservation only

$10.00

$10.00

Car and/or hotel reservation only

$9.00

$9.00

 

Group Travel, Full Service Travel Agent Assisted Reservations

Domestic
Cost Per Transaction

International Cost Per Transaction

Group airline reservation (10+ passengers)

$18.00

$22.00

Group airline exchange

$13.50

$19.80

Group airline reservation name change

$20.00

$20.00

Group car and/or hotel reservation

$5.00

$5.00

Group airline reservation void or cancellation

$0.00

$0.00

Air Charter

4.5% of net/waived if rates commissionable

Group ground transportation and/or hotel

9% of net/waived if rates commissionable

 

CTP After hours information & service fees

  • **PLEASE NOTE – the after-hours services are for emergencies only. These expenses will need to be paid for by the employee at that time and will be reimbursed after the fact.
  • Call 800-358-1409

After Hours, Full Service Travel Agent Assisted Reservations (7:00 PM to 7:00 AM, M-F, weekends & holidays)

Domestic
Cost Per Transaction

International Cost Per Transaction

Call without airline, car and/or hotel reservation ticketing

$16.00

$16.00

Call with airline, car and/or hotel reservation ticketing

$27.00

$27.00

Call with airline ticket exchange

$40.00

$40.00

Call with airline, car and/or hotel reservation void or cancellation

$26.00

$26.00